Below you can read the complete terms and conditions from Woolnut AB – Revised 4th November 2017.
1. Purchase and Shipping terms
Woolnut purchase and shipping terms can be read below, sectioned in four paragraphs.
1.1 Purchase and Payment Options
At present, Woolnut accepts international payments by VISA, MasterCard and American Express. On-site payments are processed via payment provider Stripe.
It is also possible to pay directly with your Paypal account, or with VISA, MasterCard, American Express and Discover via the Paypal terminal (payment this way is possible without a Paypal account).
Woolnut reserve the right to adjust prices shown on www.woolnutcovers.com caused by wrong pricing, technical errors etc. Depending on if your IP address location is outside or within the EU when visiting www.woolnutcovers.com, you may see prices incl. or excl. of Swedish VAT 25%. At checkout, after shipping address is entered, the prices will always represent the actual amount withdrawn from your payment account and depends on your location outside or within the EU.
Orders to countries outside the EU may still be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country.
All orders of in-stock items that are placed on weekdays are shipped within 24 hours. In-stock orders placed on holidays or weekends will be processed the next business day. If items in your order are currently out of stock we´ll notify you on delivery details and shipping times by e-mail.
Normal shipping time to customers is normally 3-7 days depending on shipping method and location.
All orders are dispatched from our warehouse in Tallinn, Estonia and delivered through DHL Express. A DHL tracking number will be sent by email after order completion and dispatch.
Please contact our customer service on firstname.lastname@example.org if you have an inquiry on the status of your order. If you have not received any order confirmation email, please check your spam folder or contact us.
1.3 Order Confirmation and Shipment Tracking
We will send an order confirmation with information about your purchase by e-mail as soon as we have received your order. We recommend that you save the order confirmation if you should need to contact our customer service at email@example.com. Please check your spam folder if you have not received any confirmation email.
Orders to countries outside the EU may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country. This means that we do not collect VAT, duties and/or taxes on orders to countries outside the EU and we cannot predict what your particular charges may be. If you do incur any such additional charges they must be rendered in order for your package to clear customs. Please contact your local customs office for more information.
1.4 Force Majeure
In case of Force Majeur, Woolnut obligations are procrastinated. The contract between you and Woolnut can in such cases be partially or fully terminated by yourself or by Woolnut. A Force Majeur is at the event of war, civil war, revolution, riot, governmental measures, strike, lockout, blockage, failure of electricity, telephone or internet service, natural disasters or similar events.
Woolnut reserves the right to seek all remedies available at law and in equity for violations of these Terms and Conditions, including the right to block access to the site.
The laws of you country may be different from the laws in Sweden and there may be additional legal requirements for you to use this website. You must comply with all applicable local and international laws and regulations regarding your use of our website.
2. Customer Service
Woolnut works hard to satisfy our customers.
If you have any questions or problems with our products, you can always reach us at firstname.lastname@example.org.
2.1 Return Policy
You have the right to return original, undamaged and unused products that are purchased on www.woolnutcovers.com. The product must be returned in its original and undamaged package. Notification about this shall be done immediately upon reception of the product or latest 14 days after reception. The notification shall be done to email@example.com. All returns must be returned within 30 days and in its original packaging. The cost for return shipments will not be provided by Woolnut so you have to cover this charge yourself.
Refunds for returned merchandise will be made within two weeks of the return of the product, to the original purchaser’s credit card or to your Paypal account depending on payment method. For countries within the EU, VAT will be included in the refund. Duties and/or taxes will not be refunded for countries outside of EU.
Return of products are sent to:
2.2 Taking Care of Your Woolnut Cover
Woolnut protection covers are made with an exterior in original cowhide leather for best durability and an interior in real wool felt to guarantee high-quality and a long lifetime. Leather shields – wool breathes. The cover may feel a little bit tight when it´s new but don´t worry – it´s supposed to. Due to the natural materials, it will soon loosen up to get that perfect fit. Furthermore, any small blemishes, subtle variations in color or veining are typical characteristics for these natural materials and should therefore not be considered as imperfections but rather something that makes each and every cover unique and personal. To preserve the original quality of the products, avoid exposure to extreme heat and damp, periodically clean the leather with a soft cloth and clean the wool lining by the use of a lint-roller or cleaning tape.
We will never sell any of your personal information such as name, e-mail or address to any other company or third party organization.
The only companies that we will share your contact information with when processing a webshop payment is i) the shipping company, i.e. DHL (http://www.dhl.com), ii) the payment provider Stripe (www.stripe.com) or Paypal (www.paypal.com) depending on your choice of payment method and iii) our warehouse and logistics partners Boomerang Distribution OÜ and Ongoing Warehouse AB. We might also collect data related to your visit to our website in order to measure traffic and conversion of sales through Google Analytics and Google Adwords.
We will never contact you with news or other non-order related information or messages unless you choose to let us do so through our newsletter or other information flows that you yourself have agreed upon. In other words, you can feel completely secure when shopping online at Woolnut Official Webpage.
If you have any concerns regarding the storage of your personal information or want your information to be permanently deleted or locked, please contact us here.